![]() ![]() If necessary, we will agree next steps with you on the telephone. By telephone - We will attempt to resolve your complaint as soon as possible.If after contacting us you feel we still haven't resolved your complaint satisfactorily, please contact our Head of Customer Relations: Complaints relating to Finance Agreementsįor complaints relating to the arrangement of finance agreements, where you have contacted us: For the purposes of handling complaints, our working day is 9am to 5pm Monday to Friday, excluding bank holidays. We aim to acknowledge all complaints within 2 working days and we will then work with you to agree a suitable resolution. If we do not have enough information to investigate your complaint we will contact you to ask for further details. If after contacting us you feel we still haven't resolved your complaint satisfactorily, please contact our Head of Customer Relations: will help us to respond to you as quickly as possible. If you choose to contact us by email regarding your complaint, please include: To contact us regarding a showroom kitchen or bathroom complaint, please complete our contact form. To contact us regarding a general complaint, please complete our contact form. ![]() If there is something you are not happy with, we would like the opportunity to put this right for you. It is really important to us that you are pleased with your purchase and the service you have received from us. ![]() You can also call us on 03 - (if there's a queue you'll be given the option to ask for a call back, we'll do the queuing and call you back when it's your turn)
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